FREQUENTLY ASKED QUESTIONS
Everything you need to know before your event.
Do I need to book in advance?
Yes. We recommend booking as early as possible, particularly for weddings and events during busy periods. All bookings are subject to availability, and your event date is not secured until the required booking payment has been received.
How do I make a booking?
Simply send us an enquiry with your event date, venue and the items or services you're interested in. We'll check availability, discuss your ideas and provide you with a quote.
Do you require a deposit?
Yes. A deposit is required to secure your booking and event date. The remaining balance must be paid prior to your event in accordance with the payment terms provided with your booking.
Can you customise the signage for my event?
Absolutely! Our signage can be custom designed to suit your event, including your wording, colours, fonts and overall theme. We'll work with you to create a design that complements the rest of your event styling.
When do you need my seating chart guest list?
For weddings and events requiring a seating chart, we recommend providing your final guest list approximately 2–3 weeks before your event. This allows enough time for design, approval and production.
Can I make changes after approving my design?
Please check all names, spelling, dates and other details carefully before approving your artwork. Changes requested after final approval may incur an additional design or reprinting fee.
Do you offer delivery, setup and collection?
Yes. We offer delivery, professional setup and collection throughout Adelaide and surrounding areas. Pricing will depend on your venue location, the size of your setup, access requirements and collection time.
Can I collect hire items myself?
Some of our hire items may be available for customer collection, depending on their size and the type of item. Larger, more delicate or complete event setups may require delivery and installation by Just Events.
How long is the hire period?
Our standard hire period is based around your event date, with collection arrangements confirmed as part of your booking. Extended hire periods may also be available by arrangement.
What happens if a hire item is damaged?
Customers are responsible for hired items while they are in their care. Charges may apply for items that are damaged, lost, excessively dirty or returned in a condition requiring repair or replacement.
Do you provide floral arrangements?
Yes. We offer custom artificial floral arrangements designed to complement your event colour palette, theme and overall styling.
Our artificial florals can be incorporated into backdrops, welcome signs, seating charts, plinths, entrance displays, table styling and other event features.
We have a beautiful range of high-quality artificial flowers available and can create arrangements in different sizes, colours and styles to suit your event. Artificial florals stay looking beautiful throughout your entire event, aren't affected by heat and allow us to prepare your arrangements in advance so everything is ready for your special day.
If you have inspiration photos or a particular colour combination in mind, send them through with your enquiry and we can create something to complement your vision.
Can I hire artificial florals without booking a full event setup?
Yes. Selected artificial floral arrangements may be hired individually, subject to availability. We can also create arrangements specifically to complement other Just Events hire pieces such as backdrops, signage, plinths and entrance displays.
Do you offer balloons?
Yes. We offer balloon garlands and balloon styling that can be customised to suit your event colours and theme. Balloons can be incorporated into backdrops, welcome areas, children's parties, birthdays, baby showers and other event displays.
Can you create something that isn't shown on your website?
Definitely. Many of our pieces can be customised, and we love creating something specifically for an event. If you've seen an idea you love or have something particular in mind, send us your inspiration and we'll let you know what we can create.
Can you match my event colours?
Yes. We can coordinate your signage, backdrops, artificial florals, balloons and other styling elements with your chosen colour palette. Please keep in mind that colours can vary slightly between screens, printed materials and different products.
What types of events do you cater for?
We cater for a wide range of celebrations including weddings, engagements, birthdays, milestone birthdays, baby showers, bridal showers, baptisms, christenings, children's parties, corporate events and other special occasions.
Where are you located?
Just Events is based in Adelaide, South Australia, servicing events throughout Adelaide and surrounding areas.
Do you have a showroom?
Yes. Selected hire pieces, signage and event products can be viewed by appointment. Please contact us before visiting so we can make sure someone is available to assist you.
How do I get a quote?
Head to our Contact page and send us your event date, venue, event type and details of what you're interested in. You're also welcome to send inspiration photos. The more information you provide, the easier it is for us to understand your vision and prepare an accurate quote.