Shipping & Returns
Shipping Policy
Invitations & small signs can be shipped Australia-wide via standard post. Shipping costs are calculated at checkout based on your location.
All other products — including large signage, stationery bundles, and custom pieces — are available for pick-up only from Adelaide, SA. If you're unsure whether your order qualifies for shipping, feel free to reach out before placing your order.
Hire items are delivered locally within the Adelaide metro area. Delivery and collection logistics are arranged directly with Josie as part of your consultation — we'll confirm all the details together once your booking is confirmed.
Return & Exchange Policy
Because all products are made to order and personalised, we're unable to accept returns or offer refunds once production has begun.
If there is a mistake on our end — such as an error in printing or a damaged item — please contact us within 48 hours of receiving your order and we'll make it right.
For cancellations, please get in touch as soon as possible. Cancellations made before proof approval will be considered on a case-by-case basis. Once production has started, cancellations cannot be accepted.